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Brand and Reputation Course

A course by

Behailu Hailekiros

  • Level : Beginners
  • Language : English
  • Video Completion Duration : 4:00
  • Number of LESSON : 14
  • Access on mobile, desktop, and tv
  • Telegram Community Access

About the Course

In today’s competitive and hyper-connected marketplace, a brand’s reputation is its most valuable asset. This course explores the principles, strategies, and tools that shape how organizations build, sustain, and protect strong brands and reputations. Students will learn how brand perception drives trust, loyalty, and long-term business success and how mismanagement can erode value in an instant. Through real-world case studies, interactive projects, and practical frameworks, participants will develop the ability to analyze, design, and manage brand and reputation strategies for both corporate and personal brands.

Requirements

  • Basic understanding of marketing or communication principles
  • Access to digital tools
  • Who is this course for?

  • Marketing and PR professionals seeking to deepen strategic expertise.
  • Business owners and entrepreneurs aiming to build credible, trusted brands.
  • Corporate communication and media managers responsible for brand reputation.
  • Executives and leaders interested in protecting and enhancing organizational reputation
  • Students in marketing, business, media, or communications programs.
  • Consultants and freelancers looking to offer branding and reputation services.
  • What you will learn

    LESSON 1: Introduction to Branding

    LESSON 2: what is Brand Reputation

    LESSON 1: Introduction to service excellence

    LESSON 2: The pillars of customer service & experience

    LESSON 3: Importance of service excellence

    LESSON 4: Understanding Customer Needs and Expectations

    LESSON 5: Measuring Service Excellence and handling complaints

    LESSON 1: Introduction to Quality Assurance

    LESSON 2: Key Elements of Quality Assurance

    LESSON 3: Quality Monitoring and Feedback Management

    LESSON 4: Best Practices for Successful Quality Assurance

    LESSON 1: Action Planning

    LESSON 2: Implementation of an action plan

    LESSON 3: Course Summary

    • Level : Beginners
    • Language : English
    • Video Completion Duration : 4:00
    • Number of LESSON : 14
    • Access on mobile, desktop, and tv
    • Telegram Community Access